Seniorlink, Inc.

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Care Coach

Care Coach

Job Location 
Regular Full-Time
Caregiver Homes

More information about this job


For over 15 years, Seniorlink has pioneered solutions for caregivers across the nation, helping them provide their loved ones with the highest quality care. Seniorlink’s unique in-home care solution, Caregiver Homes, dedicates experienced care teams to work alongside caregivers and their families. This model, known as Structured Family Caregiving, was the first home and community-based model in the nation to receive the National Committee for Quality Assurance’s (NCQA) highest level of Accreditation for Case Management. Caregiver Homes currently serves thousands of caregivers and consumers across the nation.


To support caregivers beyond their existing base, Seniorlink developed Vela, a powerful technology platform. Vela transforms the caregiving experience by connecting care partners directly with caregivers to provide them with coaching and insights they need along their journey.


Position Summary:


The Care Coach will work proactively within Vela to research coaching and referral resources for use with Caregivers and Consumers under the Caregiver Homes ACCDR (Access, Coach, Collaborate, Document, Refer) Clinical Framework. This research will be done through Vela Learn and other sources.  The Care Coach will serve as an extension of the Caregiver Homes Care Teams, taking a dedicated and proactive approach to working with Caregivers and Consumers to engage them and identify needed information and resources, and to share information and insight to the case needs with the Care Teams.


  • Receives and reviews all referrals to the Care Share program and evaluates the Consumer and setting for eligibility.
  • Evaluates technical abilities/access (conducts telephonic tech assessment) of potential Caregiver(s) and Consumers.
  • Leverages technology to identify coaching/referral opportunities and content.
  • Provides telephonic support to the Consumer, Caregiver(s), and Care Team.
  • Provides person-centered education, using Vela Learn and other resources with Caregiver(s) and Consumers on an ongoing basis; documents training and Caregiver(s) and Consumer comprehension in all areas
  • Collaborates and communicates with Care Team members regarding contact made, concerns raised using sound judgement, and opportunities for Care Team intervention as identified for all assigned
  • Monitors the Consumer’s adherence to scheduled medical appointments and CGH Care Team home visits.
  • Monitors primary Caregiver’s adherence to required weekly check-ins via Vela; prompts Caregiver if/when check-in is missed; reports repeated missed check-ins to Care Team.
  • Participates in case conferences to discuss Caregiver(s) and Consumer status and engagement.
  • Solicits feedback from Caregiver(s), Consumers, and CGH Care Teams on content value.
  • Utilizes and gathers feedback and additional detail for the Caregiver Resource Network
  • Completes a care management progress note for all communication related to the case.
  • Makes referral recommendations to the Care Team for appropriate service providers for health and social



Required Education / Experience/Skills:

  • Minimum high school diploma with a certification in medical field such as Medical Assistant, or Associates Degree in Human Services, or an equivalent combination of education and experience in these or related fields.
  • Minimum of 2 years’ experience in a medical practice or in a health care, long term care, social services or community based setting that provides case management services for elders with complex medical conditions and/or people with disabilities.
  • Knowledge of case management systems, community service and delivery systems for elders with complex medical conditions, individuals with developmental disabilities, and people with disabilities required.
  • Solid medical terminology and clinical acumen required.
  • Skilled in patient engagement strategies and techniques.
  • Spanish or Portuguese speaking preferred