Seniorlink, Inc.

RN Case Manager Team Lead

US-MA-East Boston
Regular Full-Time
Caregiver Homes

About Us


At Seniorlink, we’ve spent nearly twenty years helping risk-bearing entities deliver high-quality, person-centered care more efficiently with solutions that range from our intensive in-home care model, Caregiver Homes to our advanced care collaboration platform, Vela. Our success lies in streamlining how interdisciplinary care teams coordinate and provide care, with care collaboration solutions that foster greater engagement among family caregivers and patients, and better outcomes for patients and providers.


Position Summary: 

The RN Team Lead (RNTL) is the lead escalation point for clinical issue resolution and management of emerging clinical issues. The RNTL works with care teams to manage risk, track and respond to changes, and identify the need for at-risk case management processes. The RNTL works with care teams to ensure compliance with documentation standards, required regulations, and best practices. The RNTL carries a half-time RN caseload.

What You Will Do:


  • Responds to requests from caregiver and consumers and communicates with team members regarding concerns or emerging issues.
  • Tracks consumer risk and works with the care team to adjust the plan of care (POC) as appropriate.
  • Assesses the need for at risk case conferencing and oversees the team process and follow-up for at risk case conferences.
  • Performs quality reviews of consumer and caregiver records on a quarterly basis.
  • Assists management with incident investigations and reporting.
  • Performs registered nurse job responsibilities as required.

What You Will Bring:

Bachelor’s degree preferably in a health care or social services discipline required or equivalent Registered Nurse experience. Minimum of three (3) years of clinical experience in case management and program operations in the areas of healthcare and social services, including but not limited to eldercare, people with disabilities and other complex medical needs. Additional state-specific qualifications may be required. Valid driver's license required.



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