Seniorlink, Inc.

Care Coach

Regular Full-Time
Caregiver Homes

About Us


At Seniorlink, we’ve spent nearly twenty years helping risk-bearing entities deliver high-quality, person-centered care more efficiently with solutions that range from our intensive in-home care model, Caregiver Homes to our advanced care collaboration platform, Vela. Our success lies in streamlining how interdisciplinary care teams coordinate and provide care, with care collaboration solutions that foster greater engagement among family caregivers and patients, and better outcomes for patients and providers.


Position Summary:


The Care Coach will work proactively within a platform to research coaching and referral resources for use with Caregivers and Consumers under the Caregiver Homes Clinical Framework. The Care Coach will serve as an extension of the Caregiver Homes Care Teams, taking a dedicated and proactive approach to working with Caregivers and Consumers to engage them and identify needed information and resources, and to share information and insight to the case needs with the Care Teams.

What You Will Do:

  • Receives and reviews all referrals for consumer eligibility.
  • Provides telephonic support to the Consumer, Caregiver(s), and Care Team.
  • Provides person-centered education, using a platform and other resources with Caregiver(s) and Consumers on an ongoing basis; documents training and Caregiver(s) and Consumer comprehension in all areas
  • Participates in case conferences to discuss Caregiver(s) and Consumer status and engagement.
  • Makes referral recommendations to the Care Team for appropriate service providers for health and social services

What You Will Bring:


Required Education / Experience/Skills:

  • Minimum high school diploma with a certification in medical field such as Medical Assistant, or Associates Degree in Human Services, or an equivalent combination of education and experience in these or related fields.
  • Minimum of 2 years’ experience in a medical practice or in a health care, long term care, social services or community based setting that provides case management services for elders with complex medical conditions and/or people with disabilities.
  • Knowledge of case management systems, community service and delivery systems for elders with complex medical conditions, individuals with developmental disabilities, and people with disabilities required.
  • Solid medical terminology and clinical acumen required.
  • Skilled in patient engagement strategies and techniques.
  • Spanish or Portuguese speaking preferred


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